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Estimates indicate that anywhere from 40 to 60 percent of CMMS implementations
fail. Almost every maintenance guru has a list of the top ten 10 reasons why
CMMS or EAM installations fail: Each one of them have the following items in
their list:
· Lack of executive
support and "push"
· Even more dangerous,
lack of middle management support.
· Lack of understanding
of the benefits and implications of the implementation
· Poor change management
which can't handle the resistance to change.
Change cannot be installed like a seal on a pump. Every
organization operates differently, and we cannot say exactly what will change.
We can however say with confidence that, when trying to improve a maintenance
organization, some practices and procedures must change. Managing those changes
effectively is very important because it deals with the employees who make the
work happen. How people react to that change will ultimately determine how
successful the new program is. In any change situation, a person goes through
five phases: denial, resistance, understanding, exploration and commitment.
Each individual will move through these phases at their own rate depending on
their personality. Most people resist change initially but ultimately gravitate
toward good ideas or positive changes. Mentoring people will accelerate the
change process Ignoring or punishing people for their natural tendency to
resist will slow the rate of change. In some cases, managing change poorly will cause an implementation to
fail.
That's where we come in.
We can help you to guide them
through the change and help smooth the transition to the new system.